We know how hard it is to get caught up in the fantasy when you’re wondering how payments work or trying to guess what products weigh so you know how much you will be charged for delivery.

So we’ve made it simple, we use PayPal for payments for your peace of mind and charge a flat rate delivery fee.  If your purchase is over $150, delivery within Australia is free!  All deliveries within Australia are via Express Post!

This way you know up front what it’s going to cost, how you’ll be paying and that it will get to you asap, leaving you free to get on with weaving your fantasy!

PAYMENTS

Our payment system is powered by PayPal, one of the most recognised online payment systems worldwide.

The benefits of PayPal include:

  • Payment by credit card, debit card or linked bank account and once you’re set up, you don’t need to re-enter your information each time
  • Buying within Australia is always free – there are no fees to use PayPal
  • Buyer protection for eligible purchases
  • Your financial information is safely stored in your PayPal account; we do not retain any information.
  • When you use credit cards through PayPal they work just the same, if your card is linked to a reward scheme you will continue to earn applicable reward points for your purchases.

DELIVERY

Enchanted SPA delivery system is fast and simple.

We charge a flat rate delivery fee of $9.90 for Express Post delivery Australia-wide.  If your purchase is over $150.00, delivery within Australia is free.

If your item is in stock and you order before 12pm (AWST) on a weekday, your items will be sent out the same day.  If your order is placed on the weekend, it will be processed the next business day.  Please note some regional areas of Australia may experience a longer delivery time.

For items that are not in stock, your items will usually be delivered within 7 to 10 business days.

All Enchanted SPA deliveries are traceable and you will be provided with a Tracking Number via email when your order has been shipped.

Any delivery times are stated as an estimation only and are based on published delivery timeframes provided by third party providers. While Enchanted SPA will take all due care to ensure your order is dispatched in accordance with the above, any unexpected delays in delivery by our designated courier are beyond our control and we can take no responsibility in the unlikely event of delays.

Enchanted SPA can ship internationally on request.  Please note that additional customs and duties charges may be payable in accordance with your Country’s regulations.  These are the responsibility of the recipient and Enchanted SPA will not be responsible for any customs and duty charge incurred.

If you would like to arrange international shipping, please send us a message via our contact form in the first instance.